Privacy Policy

Introduction

JOAT Labs, LLC ("JOAT Labs," "we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our software-as-a-service platforms and when you interact with our SMS/text messaging services.

By using our services or opting into SMS alerts, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information:

• Account Information: Name, email, phone number, billing details.
• SMS/Messaging Data: Mobile number, opt-in consent, message history.
• Usage Data: Log files, browser type, IP address, device identifiers.
• Cookies/Tracking: To improve site performance and user experience.

How We Use Your Information

We use the information we collect to:

• Provide SaaS services and maintain your account.
• Send SMS alerts, reminders, and system notifications you opted into.
• Respond to support requests.
• Improve our platforms and develop new features.
• Ensure compliance with legal and carrier requirements.

We do not sell your personal data to third parties.

SMS/Text Messaging

By providing your mobile number and opting in, you agree to receive SMS/text messages from JOAT Labs.

• Message frequency varies by user activity.
• Message and data rates may apply.
• Opt-out: Reply STOP to cancel. You will receive a confirmation.
• Help: Reply HELP for assistance or contact [email protected].

Sharing of Information

We may share your data only in the following limited circumstances:

• With trusted vendors and service providers who help us operate our platforms, such as cloud hosting and communications providers.
• If required by law, regulation, or court order.
• To protect our rights, property, or safety and that of others.

Data Retention

We retain your information only as long as necessary to provide services and meet compliance requirements. SMS opt-in/opt-out records are maintained to prove consent.

Security

We use reasonable physical, administrative, and technical safeguards to protect your personal information. However, no system is 100% secure.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children.

Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal information.
• Withdraw consent for SMS messaging by replying STOP.
• File a complaint with a data protection authority.

Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions, please contact us:

• Email: [email protected]
• Phone: +1 (405) 335-0060
• Mailing Address: Oklahoma City, OK, USA